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How 77dragon Handles Your Personal Data

At 77dragon, every piece of information you share — from your account registration details to payment records via DANA, OVO, GoPay, and QRIS — is handled with clear…

Data collected with your consentDANA, OVO, GoPay & QRIS transaction records securedRetention periods clearly definedYour right to access and deleteContact our privacy team directly
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77dragon How 77dragon Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you need to submit a data access request, correct inaccurate information, or ask us to delete your account data, our privacy team is reachable through three dedicated channels. We aim to respond to all privacy-related requests within 72 hours of receipt, and we will confirm the outcome in writing via your registered email address.

Team online

Live Chat Support

Reach our privacy team via the live chat button on 77dragon between 08:00 and 23:00 WIB every day. State your request clearly and we will log it immediately as a privacy case with a reference number.

Email Request

Send a written data request to our dedicated privacy inbox. Include your registered account email and the specific action you need — access, correction, or deletion — and we will reply within 72 hours.

In-Account Settings

Log in, navigate to Account Settings, then select Privacy & Data. From there you can download a summary of your stored profile data or submit a deletion request directly without contacting support.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

We have built our data handling around six concrete practices that reduce risk and give you clear control over what we hold.

Encrypted Storage

All account data — including names, emails, and payment method references from DANA, OVO, GoPay, and QRIS — is stored using AES-256 encryption at rest. Encryption keys are rotated on a defined schedule and never stored alongside the data they protect.

Cookie Disclosure

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. A cookie consent prompt appears on your first visit, and you can adjust cookie preferences at any time through your browser settings or our cookie centre.

Account Security Alerts

Whenever a new device logs into your account, we send an automatic email alert to your registered address. If you do not recognise the login, you can freeze your account immediately from the security settings page without contacting support first.

Defined Retention Periods

Active account data is kept for as long as your account remains open. After account closure, we retain transaction records for the period required under applicable financial regulations, then delete all personal identifiers — this depends on local law in each case.

No Third-Party Data Sales

We do not sell, rent, or trade your personal data to advertising networks or data brokers. Third-party service providers who assist with payment processing or fraud detection are contractually restricted from using your data for any purpose outside their specific function.

Your Right to Correction

If any stored detail is inaccurate — your name, contact email, or linked payment account — you can update it through Account Settings or by emailing our privacy team. Changes are applied within one business day and confirmed back to your registered email.

Your Privacy Questions, Clearly Answered

The questions below reflect what account holders in Indonesia most often ask about their data when they use 77dragon. Each answer covers a specific part of our policy so you can find the information you need without reading the full legal text.

We collect your full name, email address, date of birth, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. We also record device type, IP address, and session timestamps for security and fraud-prevention purposes.

Transaction records from DANA, OVO, GoPay, and QRIS are stored solely to process your deposits and withdrawals, verify account ownership, and satisfy audit requirements. We do not use payment data to profile you for advertising, and we do not share it with unrelated third parties.

Yes. Log in and go to Account Settings, then Privacy & Data, to download a structured summary of your stored profile. Alternatively, email our privacy team with your registered address and we will prepare a full export within 72 hours.

Submit a deletion request via Account Settings, live chat (08:00–23:00 WIB), or email. We will confirm receipt, process the deletion of personal identifiers, and retain only the transaction records required by financial regulations — the retention period depends on local law.

We use session cookies (essential for login) and analytics cookies (to understand page usage). You can manage non-essential cookies through the cookie preference centre linked in our site footer, or by adjusting your browser settings at any time without affecting your account access.

Contact our privacy team directly via the live chat channel or the dedicated privacy email listed on the Contact Us page. We will acknowledge your complaint within 24 hours and provide a written outcome within 14 business days of receiving full details.

After you close your account, personal identifiers such as name and contact details are deleted. Transaction and financial records are retained for the period required under applicable regulations — exactly how long depends on local law — after which they are permanently purged from our systems.

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