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Our Terms & Conditions: What You Need to Know

When you open an account with 77dragon, these terms set out how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what rights you…

Account access and closure termsPayment and withdrawal rulesYour data and account security

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What Our Terms Cover

77dragon Service availability depends on jurisdiction. Users are responsible for checking local law before access.

77dragon's terms govern your account creation, how deposits and withdrawals work, and the conduct expected in our lobby. When you register, you confirm you meet the eligibility criteria that depend on local law. Your account belongs to you; we manage it on your behalf and keep

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your balance safe. Deposits via DANA, OVO, GoPay and QRIS are processed through our payment gateway and cleared into your lobby wallet usually within one minute. Withdrawals require identity verification to prevent fraud and comply with financial regulations. We retain transaction records for seven years. If
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you dispute a deposit or withdrawal, contact our support team within thirty days of the transaction. These terms also cover how we use cookies, process your account data, and handle disputes between you and 77dragon.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Contact Us About These Terms

Have a question about what our terms mean for your account or your rights? Reach out through any of these channels. Our support team in Semarang and across Indonesia responds during business hours, and urgent account or payment issues are flagged for faster review.

Team online

Live Chat

Open the chat widget on any page in your account or in the lobby. Average response time under five minutes during operating hours.

Email Support

Send questions to [email protected] with your account email. We reply within twenty-four hours on weekdays.

Account Messaging

Log into your account and use the Help section to file a request. Replies appear in your message centre within two business days.

SECURITY AND RIGHTS

How We Protect Your Data and Respect Your Account

We take data security seriously because your account holds real money and personal information. Every deposit and withdrawal is logged, encrypted, and stored securely. Your password is hashed; we never see it.

Encryption

All account logins and payments use industry-standard TLS encryption. Sensitive data in storage is encrypted at rest.

Data Export

Request a copy of your account data, transaction history and personal information at any time through the Account Settings page.

Account Deletion

Once all bets settle and your balance reaches zero, you can request permanent account deletion. We remove your data within sixty days unless law requires retention.

Withdrawal Verification

Every withdrawal above Rp 5 million requires ID verification and a confirmation email. This prevents fraud and keeps your balance secure.

Dispute Process

If a deposit didn't arrive or a withdrawal was blocked, report it in Account Settings with a screenshot. We investigate within three business days.

Term Changes

If we update these terms, we notify you via email and in-app message at least thirty days before the change takes effect.

Frequently Asked About Our Terms

When you close your account through Account Settings, your balance is frozen for thirty days. After thirty days, any remaining balance is forfeited and your account is permanently deleted. Active bets must settle first. If you change your mind within thirty days, contact support to reactivate.

Deposits via DANA, OVO, GoPay and QRIS usually clear within one minute once payment confirmation is received. If your deposit hasn't appeared after five minutes, check your bank statement to confirm the charge went through, then contact support with the transaction reference.

If a withdrawal was blocked or you believe it was processed incorrectly, report it within thirty days of the transaction date. Go to Account Settings, select the withdrawal, and file a dispute with proof of the issue. We investigate within three business days and reply via email.

The minimum withdrawal is Rp 50,000 via DANA, OVO, GoPay and QRIS. Withdrawals above Rp 5 million require ID verification by email. Processing usually takes one to two hours during business hours.

We use your email, name and payment details only to process deposits and withdrawals, verify your identity, and send account notifications. We never share your data with third parties except payment processors and banks required by law. See our Privacy Policy for full details.

Yes. Go to Account Settings and update your email address. To change your payment method, log out of your current payment rail and add a new one before making your next deposit. Old payment methods remain on file for withdrawal verification.

If your balance seems wrong, check your transaction history in Account Settings. If a bet or withdrawal is missing or appears twice, screenshot the discrepancy and contact support with the game name and exact time. We audit your account and reply within two business days.

Our Terms & Conditions: What You Need to Know

How to Contact Us About These Terms

Live Chat

Email Support

Account Messaging

How We Protect Your Data and Respect Your Account

Encryption

Data Export

Account Deletion

Withdrawal Verification

Dispute Process

Term Changes

Frequently Asked About Our Terms

01 What happens if I close my account?

02 How long does a DANA or OVO deposit take to clear?

03 Can I dispute a withdrawal?

04 What is the minimum withdrawal amount?

05 How do you use my personal data?

06 Can I change my account email or payment method?

07 What happens if there's an error in my account balance?

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